24/7 Hotline and Call Out
- Remote Dial in support 24/7 for PLC control systems.
- Electrical and Mechanical support.
- 15 min for engineering support from the point of call.
- 4-hour SLAs available for despatching and engineer to site.
- Remote Dial in support 24/7 for WCS control systems.
Preventative Maintenance
- We know your system is key to your operation and that means it needs to operate to its full potential all the time. Our engineers can undertake scheduled preventative maintenance to keep your system at its optimum performance levels.
- Unfortunately, breakdowns do happen, that is why our team can be onsite with the parts you need to get you operational with minimal impact.
- Orion can provide support on an ad-hoc basic, call out basis or we can create a support contract tailored to your needs, with either guaranteed SLA response times or alternatively we can provide full time resident engineers to act as extension to your own team
Asset Management and Spare Parts (CMMS)
In the event of a critical breakdown, you need to rely on the fact that you have a required spare part in stock to facilitate an immediate fix.
We can undertake full inventory management of your system spares to include:
- Stock management
- Usage trend analysis
- Critical parts identification
- Cost analysis and optimisation
- Obsolescence
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Resident Maintenance Teams
Orion have several resident maintenance engineering contracts alongside our visited customers.
These include:
- 24/7 resident at Southampton looking after a high bay warehouse with automated cranes, shuttles, pallet conveyor and lifts.
- Resident / callout blended contract in Hams Hall supporting carton erectors, print and apply machines, conveyor system, Pick to light, check weighing, void filling and sealing machines.
- Shared resource, this could suit a number of smaller sites within the same company.
We can tailor resident engineering options to suit the customer requirements. Dedicating consistent engineering resource to a site can enhance reliability, increase longevity in a system, build a strong sense of team, act as an intermediate point of escalation and can often drastically reduce annual hotline fees and reliance.